Skills

Help Desk Management
CRM Management
Email Management
Knowledge Base & Documentation
Live Chat & Communication
Data Analysis & Reporting

Skills in Progress

Advanced HubSpot reporting and dashboards
Customer journey automation with Zapier
Customer satisfaction survey creation and analysis

Certifications

<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Service Hub Software by - HubSpot

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> On Demand: Zendesk Support for Agents By - Zendesk

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Diploma in Customer Service By - Alison

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Education

<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> 12th (Arts)

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> B.A.(History/International Relations)

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Hobbies

Reading Books

Listening to Podcasts

About Me

Hey there, I’m Favour, your future go-to customer support ace who turns chaos into calm and queries into smiles. I specialize in turning chaos into clarity, whether that’s organizing a CRM, automating workflows, or managing inquiries efficiently. I’m passionate about creating processes that actually work, even before stepping into my first client role. I don’t just respond to issues, I take ownership of customer satisfaction and maintain the friendly, professional voice that builds trust in your brand.

ItzFavourOwoseni

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<aside> <img src="https://i.pinimg.com/originals/b6/99/1c/b6991c27a36077737c09a40cb31ecdef.jpg" alt="https://i.pinimg.com/originals/b6/99/1c/b6991c27a36077737c09a40cb31ecdef.jpg" width="40px" /> Favour Owoseni

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<aside> 📞 Phone

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My Services

Checkout services offered by me

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Customer Support Services

Managing support tickets via Zendesk, Freshdesk, Gorgias, HubSpot, or email
Writing and sending professional, empathetic customer responses
Organizing and prioritizing customer requests for faster resolution
Creating and updating a knowledge base or FAQ section
Providing multi-channel customer support </aside>

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CRM & Data Management

Cleaning, organizing, and tagging customer data in CRM tools
Setting up filtered views and archiving outdated records
Creating systems for tracking leads, orders, or customer issues </aside>

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Administrative Support

Managing inboxes and flagging priority messages
Scheduling and calendar management
Providing weekly reports on customer interaction and feedback </aside>

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Workflow Optimization (In Progress)

Automating repetitive tasks with tools like Zapier
Designing streamlined onboarding processes for new customers </aside>

Tools

Work Experience

<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> Customer Support Virtual Assistant Simulated Client (July 2025)

Designed a step-by-step customer support workflow for a fictional small business, covering ticket intake, prioritization, escalation, and resolution. Created 25+ sample support requests for ticket categorization, status tracking, and automated responses. Utilized Notion to build a central support tracker with filters, tags, and an archive system.

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<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> CRM Data Entry & Organization Specialist Simulated Client (August 2025)

Cleaned and organised a 35-entry customer relationship management (CRM) database in Notion. Merged duplicate records, flagged incomplete data, and archived outdated contacts. Built a filtered main view for active contacts and an archive database for historical data.

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<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> Customer Support Documentation Specialist Simulated Client (July 2025)

Wrote standard operating procedures (SOPs) for responding to common customer support scenarios. Created AI-assisted sample responses to demonstrate communication style and tone. Documented processes for onboarding, ticket handling, and escalation in a clear, reusable format.

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Work Examples

Portfolio Items